Shipping policy

Last updated: [19th Sep 2026]

This Shipping Policy explains how PureVytals processes, packs, and delivers your orders. By placing an order on purevytals.com, you agree to the terms below.

Where We Ship

We currently ship across India. International shipping is not yet available — if this changes, we will update this policy accordingly.

Order Processing Time

Orders are typically processed and dispatched within 1–2 business days of confirmation, excluding weekends and public holidays. During sale periods or high-demand launches, processing may take slightly longer; we'll do our best to keep you informed.

Delivery Timelines

Once dispatched, orders are typically delivered within 3–5 business days, depending on your location. Delivery timelines are estimates provided by our courier partners and are not guaranteed. Remote or non-serviceable pin codes may take longer.

Shipping Charges

• Orders below ₹499: a flat shipping fee of ₹99 applies.
• Orders of ₹499 or above: shipping is free.

Shipping charges, if applicable, are calculated automatically at checkout based on your order value.

Order Tracking

Once your order is shipped, you will receive a confirmation email/SMS with a tracking link so you can follow your shipment's progress.

Delivery Attempts and Failed Deliveries

Our courier partners typically make multiple delivery attempts. If delivery fails after repeated attempts (for example, due to an incorrect address or the recipient being unavailable), the order may be returned to us. In such cases, we will contact you to arrange re-delivery, which may involve an additional shipping charge.

Delays

While we work with reliable courier partners, delivery timelines may occasionally be affected by factors outside our control, including weather, courier disruptions, regional restrictions, or other force majeure events. We appreciate your patience in such situations.

Damaged or Incorrect Items

If your order arrives damaged, tampered with, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging, so we can assist you promptly. See our Refund Policy for more details.

Grievance Officer

For any shipping-related concerns, our Grievance Officer can be reached at:

Name: Parth Kapoor
Email: parth@purevytals.com
Address: Tulsi Vihar, Dayalbagh, 13-C, 282005, Agra, UP, India

We will acknowledge and address grievances within a reasonable timeframe, and in any case within 30 days of receipt.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery practices or courier partnerships. The "Last updated" date above will reflect the most recent revision.

Contact Us

For any questions about shipping, contact us at parth@purevytals.com or write to us at Tulsi Vihar, Dayalbagh, 13-C, 282005, Agra, UP, India.