Refund policy

Last updated: [19th Sep 2026]

At PureVytals, we want you to be happy with your purchase. This Refund Policy explains how returns, exchanges, cancellations, and refunds work for orders placed on purevytals.com.

Eligibility for Returns

Because MouthPure is a consumable oral care product that comes into direct contact with your mouth, we are unable to accept returns or exchanges of opened or used products, for hygiene and safety reasons — except where the product is defective, damaged, or incorrect (see below).

You may request a return only if:

  • The product is unopened, unused, and in its original sealed packaging, and
  • The request is made within 7 days of delivery.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, tampered with, defective, or different from what you ordered, please contact us within 48 hours of delivery at parth@purevytals.com, along with:

  • Your order number,
  • Photos/video of the product and outer packaging.

Once verified, we will offer a free replacement or a full refund, at your choice, at no additional cost to you.

How to Request a Return or Refund

To initiate a return, cancellation, or refund request, email us at parth@purevytals.com with your order number and reason for the request. Our team will review and respond within 2–3 business days with the next steps.

Refund Method and Timeline

Once a return or refund request is approved:

  • Refunds are issued to your original payment method (or as store credit, if you prefer).
  • Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Order Cancellations

You may cancel your order free of charge as long as it has not yet been dispatched. Once an order has shipped, it cannot be cancelled, but you may still be eligible to request a return under the terms above (for unopened products) or report a damaged/incorrect item.

Non-Returnable Situations

We are unable to offer a return, exchange, or refund in the following cases:

  • The product has been opened, used, or has a broken seal (unless defective/damaged/incorrect on arrival);
  • The return request is made after the applicable window (7 days for unopened products, 48 hours for damaged/incorrect items);
  • The product was damaged due to misuse after delivery.

Free Shipping / Promotional Orders

If an order was placed using a discount, promotional offer, or free-shipping threshold, any approved refund will reflect the actual amount paid after such discounts.

Grievance Officer

For any concerns regarding returns or refunds that are not resolved to your satisfaction, our Grievance Officer can be reached at:

Name: Parth Kapoor
Email: parth@purevytals.com
Address: Tulsi Vihar, Dayalbagh, 13-C, 282005, Agra, UP, India

We will acknowledge and address grievances within a reasonable timeframe, and in any case within 30 days of receipt.

Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date above will reflect the most recent revision.

Contact Us

For any questions about returns, exchanges, or refunds, contact us at parth@purevytals.com or write to us at Tulsi Vihar, Dayalbagh, 13-C, 282005, Agra, UP, India.